What’s important to us?

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Values

Our values define what is important in the way we deliver our vision.

Our key behaviours set out how we work, irrespective of the role we have in the organisation. These behaviours, consistently carried out, will embed the Royal Orthopaedic Hospital (ROH) values in our everyday working lives, and support the delivery of our vision to be the first choice in orthopaedic care.

Excellence

Work together and deliver excellence

Behaviours we are looking for	Behaviours we will not accept
Collaborates with colleagues, patients and other care providers to deliver high quality care for patients. Accepts responsibility and critically reviews own performance; delivers improvement and fulfils promises made to others. Values the contribution of all colleagues, irrespective of their role Delivers consistently at or above required standards	Works in isolation from colleagues/other teams Places own or team priorities above those of the Trust Does not share good practice or learn from others/other teams Refuses to accept feedback from colleagues Inconsistent delivery of care/achievement of objectives

Innovation

Learn, innovate and improve to continually develop orthopaedic care

Behaviours we are looking for	Behaviours we will not accept
Embraces new ideas and challenges self and others to adopt new ways of working/alternative approaches. Networks with others to keep updated; leads on developing best practice. Seeks new and better ways of caring for patients for today and in the future	Does not challenge self , nor change working or clinical practice Does not network with others, fails to innovate/develop good practice Prefers to maintain status quo and relies on existing skills and knowledge Does not learn from experience or feedback, mistakes are repeated

Compassion

Have compassion for all

Behaviours we are looking for	Behaviours we will not accept
Acts to support the health and well-being of own team. Carries out genuine acts of kindness for others. ‘Reads’ others and acts with empathy, especially with different personalities. Helps colleagues make the connection between their feelings and values and the quality of the service they provide.	Shows no understanding of others’ perspective Avoids responsibility for the well-being of colleagues. Does not understand the impact of emotions and behaviour on colleagues

Openness

Be open, honest and challenge ourselves to deliver the best

Behaviours we are looking for	Behaviours we will not accept
Truthful and transparent with patients and colleagues when makes mistakes Supports colleagues who make mistakes or behave inappropriately by giving balanced, honest feedback. Communicates in a way that is clear, concise and honest. Is courageous in challenging unsafe practice and inappropriate behaviour; raises concerns about things they don’t believe to be right	Inconsistent in messages to patients and colleagues, not forthcoming when mistakes have been made, fails to accept own responsibility Feedback is either withheld or provided ineffectively/aggressively, rather than constructively Does not communicate clearly, provides ambiguous responses Does not challenge unsafe practice or inappropriate behaviour. Raises concerns through inappropriate channels, or without respect for Trust process.`

Behaviours we are looking for

Behaviours we will not accept

Truthful and transparent with patients and colleagues when makes mistakes
Supports colleagues who make mistakes or behave inappropriately by giving balanced, honest feedback.
Communicates in a way that is clear, concise and honest.
Is courageous in challenging unsafe practice and inappropriate behaviour; raises concerns about things they don’t believe to be right

Inconsistent in messages to patients and colleagues, not forthcoming when mistakes have been made, fails to accept own responsibility
Feedback is either withheld or provided ineffectively/aggressively, rather than constructively
Does not communicate clearly, provides ambiguous responses
Does not challenge unsafe practice or inappropriate behaviour.
Raises concerns through inappropriate channels, or without respect for Trust process.`

Pride

Have pride in and contribute fully to patient care

Behaviours we are looking for	Behaviours we will not accept
Shows pride in their work and strives to deliver the best within available resources Utilises all knowledge, skills and experience for the benefit of patients and the Trust Takes responsibility to overcome obstacles and adopts a ‘can do’ approach	Accepts and/or delivers work which is less than their best. Is unable to explain how their role helps the Trust to deliver excellent patient care Low resilience to disappointment, allows patient experience to suffer because of personal disappointments

Respect

Respect & listen to everyone

Behaviours we are looking for	Behaviours we will not accept
Listens without interrupting, is sensitive to others and shows patience Acknowledges and empathises with others, irrespective of their needs, views and beliefs Is always polite, in person, by email or telephone Says ‘hello my name is..’ to every patient and where care is to be provided, explains this clearly in advance	Does not listen to others views, interrupts inappropriately Disregards the contribution that others can make Abrupt/discourteous in their communication (e.g. emails without salutation, unaware of their personal impact Does not introduce self to patients/colleagues, does not explain care to be provided.