FACE MASKS AND VISORS

We treat very vulnerable people and if they contract COVID it can seriously affect their health. We request that you wear a mask or face visor to protect them, you and our team.

We still require masks and visors due to Government guidelines on healthcare requirements for PPE. Masks are proven to reduce virus transmission and the Government still require them in healthcare settings.

More information can be found on the NHS England website here.

If you cannot wear a mask or face visor due to a disability or other reason, please contact your consultant’s secretary to confirm your face-to-face appointment can go ahead.

If you are not medically exempt and refuse to wear a mask or face visor, you will be asked to wait outside whilst we speak to your clinical team. If they agree to see you, you will be accompanied by a member of staff to your appointment location and accompanied out when it is finished.

If you or someone you care for cannot wear a mask or face visor, please contact your consultants secretary to confirm your face-to-face appointment can go ahead.

If you refuse to wear a mask or face visor, you will have to follow a different process:

1. You will be asked to wait outside in the fresh air.
2. Your clinical team will be informed
3. Your clinical team will individually assess your circumstances. If they decide not to treat you (for example if you have COVID symptoms) you will be offered a virtual appointment
4. If your clinical team are happy to see you, you will be accompanied to the clinic room, then accompanied out of the building (this measure is in place to stop anyone from moving through the hospital without a face covering)

We can refuse entry to anyone if we deem it necessary to protect the health of other visitors.

However we always make every effort to accommodate visitors. If you refuse to wear a mask or visor or cannot wear one, we can still offer you treatment.

You are reminded that any verbal or physical abuse directed at our team may result in the cancellation of your appointment and a phone call to the police.

We are here to support you.

We are happy to speak with you before you arrive to plan your visit. If you refuse or cannot wear a mask, please contact your consultants secretary as early as possible to discuss this with us: 0121 685 4000.

This will help us make preparations for you when you arrive.