FFT’s can be found in the department you are visiting or you can ask a member of staff for a copy. The forms are anonymous and once completed you can drop them off in the deposit boxes situated within the department.

The Patient Experience Team or Trust volunteers will collect the feedback forms weekly and separate the compliments, comments and concerns. Any specific comments to staff will be sent to the departments and concerns will be flagged for improvement and actions.

FFT data is reported on weekly and monthly. The weekly reports are scanned copies of the Friends and Family Test forms and are sent to the relevant departments. They are separated by concerns, compliments and feedback. Monthly, a report table that is divided by department is sent to the senior management team for each speciality. FFT footfall and response rate data is also reported on in the monthly DMB and Quality reports and discussed during the corresponding meetings.