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Partial Booking Process

Explaining more about how partial booking works

If you have any questions about the Partial Booking process, please telephone our Appointments Team on 0121 685 4186 between 8:00 and 18:00, Monday to Friday.

The Royal Orthopaedic Hospital is continuously looking to improve its processes and efficiency. One of these projects involves changing our outpatient appointment system. After detailed planning, a new appointment process called Partial or Waiting List Booking, which has already been implemented for new appointments, is now live for the majority of our follow-up appointments also.

The Partial Booking process gives the patient an estimated appointment date (as requested by their clinician) while simultaneously placing the patient on a waiting list. The patient is then sent a letter with a confirmed appointment date giving them 6 weeks’ notice. This ensures that patients receive appointments in order of waiting time, medical priority and will avoid the patients’ appointment being rescheduled.

If you have any questions about the Partial Booking process, please telephone our Appointments Team on 0121 685 4186 between 8:00 and 18:00, Monday to Friday.

FAQ

How will this affect me?

If you are already under the care of The Royal Orthopaedic Hospital and have a future follow-up appointment that is more than 6 weeks away, this will be cancelled and you will be placed on a waiting list. The date of your cancelled appointment will be used as the target date for your new appointment to be booked. Due to the COVID pandemic the Trust has had to stop routine clinics and because of this it is likely that your new appointment will be approximately 6 weeks later than the date your appointment was cancelled.

What happens next?

Once we have a confirmed appointment date and time we will send out an appointment letter giving you 6 weeks’ notice of the date. A text will also be sent to you once your appointment has been made and reminder text messages will be sent to you 7 and 3 days before your appointment date. This will also contain an internet link to create your own account on our online communication system (in association with DrDoctor) and you can reply to the text in order to cancel or reschedule your appointment. Alternatively, you can contact the Appointments Team by telephone on the number provided above.

What happens if the date offered for my appointment is not suitable for me?

You will have to inform the Appointments Team either via text (as mentioned above) or by telephone. If the date is not suitable, you will be placed back onto the waiting list and another appointment will be issued to you in due course. Please note it is the policy of the Trust that it will only offer two appointment dates. If neither of these dates are convenient then you may need to be referred back to your GP.

Do you have the correct contact details for me?

This is an ideal time to also check with us if we have your correct mobile telephone/contact details. You can get in touch with the Appointments Team on 0121 685 4186 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to update your details.