We know that not everyone communicates in the same way; for example some people read using braille or need larger print, others will use sign language or audio recordings. We want to communicate with you in a way that meets your needs
Ask you about your communication needs
When you are first contacted by our hospital you will be asked whether you have any communication needs that we can help with. If for example you require a sign language interpreter for an appointment, we will arrange one for you.
Record those needs clearly and in a set way
We will record communications needs in a clear way so that there is a good process for assisting you.
Highlight in your notes that you have an additional need along with how we can meet your need
We will record your communications needs so that we can prepare properly when you visit us.
With your permission, share information about your needs with other health partners
We will work with our partners to make sure your communication needs are documented and understood by everyone who cares for you.
Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
We will make sure that the information we create is available in different formats so that we can meet your communications needs.
Tell us about your communications needs
If you want to contact us before you arrive to tell us about your communication needs please call the number on your appointment letter or contact our PALS team:
0121 685 4128
Find out more about the Accessible Information Standard
This leaflet gives you more detailed information about a General anaesthetic and Sedation
This leaflet gives you more detailed information about:
- Spinal anaesthetic
- Epidural anaesthetic
- Nerve blocks for your arm or leg surgery