Please note face coverings must be worn in clinical areas, this includes wards.
Patients may be accompanied where appropriate and necessary to assist with the patient’s communication and/or to meet the patient’s health or social care needs. This includes:
If you have any questions or concerns, please contact our Patient Experience Team on 0121 685 4128 or This email address is being protected from spambots. You need JavaScript enabled to view it.
All you need to do is email This email address is being protected from spambots. You need JavaScript enabled to view it. with the patient’s name, DOB and the ward number they are on. Your message will then be printed by our Patient Experience team and given to the patient.
Your confidentiality is very important to us. Your letter will be kept confidential and when received, it will be printed and delivered the next working day. In line with GDPR we will not store your email address or contact you unless there is a problem in identifying the patient or delivering the letter. Your email address will be deleted after we have passed on your letter.