Outpatient appointment

Planning your visit

It’s a good idea to plan your visit in advance so that you can arrive on time and feel prepared. Our address is:

The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South
Northfield
Birmingham
B31 2AP

Download a map of our hospital site

What to bring with you

  • Your appointment letter
  • A list of any medication you’re on
  • Reading glasses and a hearing aid if you need them
  • Some change for parking
  • A list of questions you want to ask

What to wear

You may require an examination or x-ray when you visit so you should wear loose clothing.

Cancelling your appointment

If you are unable to attend this appointment please contact the appointment office on 0121 685 4186 (open Mon – Fri 8am – 6pm) or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Please let us know as early as you can so that we can offer your appointment to another patient. If you don’t inform us that you can’t attend your referral may be sent back to your GP.

Parking (cashless options available)

APCOA Connect offers cashless payment options at the Hospital; pay by phone, pay by SMS, pay by web and pay by app. The benefits are the freedom to pay for parking from anywhere and the ability to extend a parking stay without returning to the vehicle. You don’t need to be a registered user to pay via APCOA Connect.

Registration

Registration is quick, simple and free. Once registered, you can use phone, SMS, smartphone app or website parking payment options. Any calls to the standard phone parking service are much quicker and simpler because they will already know most of the details needed for your parking.  Once you are registered you can pay and extend your parking by SMS message and view your parking history online at www.apcoaconnect.com

The Royal Orthopaedic Hospital Car Park location code is 4012

First time users

  1. Call 01895 262122 as soon as you have parked your vehicle
  2. You will need the car park's Location Code - 4012, the length of your stay (for parking code see below) and your payment card details.
  3. Reply to the text with your Vehicle Registration Number. Your parking is now paid.

Pay by phone: 01895 262122

Pay by text: 68680

Pay by web www.apcoaconnect.com

Pay by App – download the Apcoa Connect App from the app store to your phone or mobile device

Parking tariff

Up to 2 hours                    Parking Code 120             £3.80

Up to 5 hours                    Parking Code 300             £5.00

Up to 24 hours                  Parking Code 801             £7.50

Blue Badge Holders should select the £3.80/up to 2 hours tariff to access the 5 hours concession. Please note a 30p convenience fee will be added to your parking tariff.

For more information please see the parking attendant on-site, call 0345 301 1151 or visit the APCOA Connect website at www.apcoaconnect.com.

Blue Badge Holders charges

Blue Badge Parking in designated parking spaces will no longer be free of charge. A rate of £3.80 will be available for all blue badge holders which will cover a period of up to 5 hours. This concession is not limited to the designated disabled parking bays but for all parking bays in the Hospital patient and visitor car parks.

Discounts for Multiple Visits

Tickets for longer periods can be purchased from the ward or department you are visiting. Please ask one of the team. The charges are as follows.

  • 7 day ticket: £14.00
  • 28 day ticket: £40.00

Physiotherapy, Oncology and Paediatric patients attending two or more appointments per week can apply for a separate weekly ticket:

  • 7 day ticket:£7.00

Forms are available from the ward or department you are visiting, the welcome desk or from the car park kiosk located in the main hospital car park. Please note, weekly tickets cannot be purchased in advance.

If you have any questions about parking, please contact the car park team on 0121 685 4201

Public transport

Getting here by bus

The National Express West Midlands Services 61, 98, 63 all run from the City Centre, along Bristol Road and stop outside the Hospital gates.

At peak times (before 9.30 am and after 3.30 pm - 6.30 pm, Monday - Friday) buses run every 4 minutes.

During off-peak times (9.30 am to 3.30 pm, and after 6.30 pm, Monday - Friday) buses run every 15 minutes. There is a reduced service on Sundays. The 98 service also stops off at University Hospitals Birmingham in Edgbaston.

The First Direct Bus service number 144 runs from the City Centre, every half hour to Bromsgrove and Worcester and stops outside the hospital.

Use the Network West Midlands journey planner

Getting here by train

The closest train station to The Royal Orthopaedic Hospital is Northfield Train Station which is located here: Quarry Lane, Northfield, Birmingham, West Midlands. B31 2PY

Please be advised that the station is approximately 1.2 miles from the hospital, a distance which may be unsuitable for some visitors.

Use the Network West Midlands journey planner

Your outpatient appointment

When you arrive for your appointment you can check yourself in using our check-in kiosk. Alternatively visit the outpatient reception desk where you can be checked in. Your appointment letter contains the details and location of the clinic you are attending. If you need to ask any questions, talk to your receptionist or look out for one of our friendly volunteers who will be happy to help.
 
Please be aware that you may not always be seen by the consultant named on your letter but by a member of their team. Who you see will depend on your specific requirements. All of our staff are experienced and professional and will make sure you receive the best care possible.

Outpatient waiting times

 
We aim to keep waiting times as short as possible however there are times where delays occur. Your consultant and care team try to give enough time to each patient to fully examine, explain and discuss treatment options.

The Pre-operative Assessment Clinic

 
If you and your consultant decide that surgery is the right option, you may be asked to attend a pre-operative assessment after your outpatient appointment. Pre-operative assessment is the first step in checking that you are healthy and suitable for your surgery. A blood sample and swabs will be taken and you will complete a questionnaire. Provided you meet the requirements we will aim to give you a date for your surgery within three months.
 
If you and your consultant decide that surgery is the right option, but you are not asked to go pre-operative assessment, you will attend a pre-operative assessment appointment at a later date.
 

Amplitude patient outcomes portal

 
Amplitude is a quick and easy way for you to track your progress. It's online set of simple questions that you will answer before and after your surgery. Amplitude is important because:
  • It allows you to track the progress you are making
  • It helps us to monitor you and provide you with the best support
  • It enables us to learn and offer even better care to our patients

How to use Amplitude

patientportal.roh.nhs.uk

Appointment support

 
If you need support with your outpatient appointment, please call our main switchboard on 0121 685 4000. Alternatively, call our PALS team (Patient Advice and Liaison Service) on 0121 685 4128 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

When you arrive for your appointment you can check yourself in using our check-in kiosk. Alternatively visit the outpatient reception desk where you can be checked in. Your appointment letter contains the details and location of the clinic you are attending. If you need to ask any questions, talk to your receptionist or look out for one of our friendly volunteers who will be happy to help.

Please be aware that you may not always be seen by the consultant named on your letter but by a member of their team. Who you see will depend on your specific requirements. All of our staff are experienced and professional and will make sure you receive the best care possible.

Outpatient waiting times

We aim to keep waiting times as short as possible however there are times where delays occur. Your consultant and care team try to give enough time to each patient to fully examine, explain and discuss treatment options.

You don’t have to stay in the outpatients department while you wait. If you would like to stretch your legs or get a hot drink in our cafe, simply take one of our buzzers with you and we’ll buzz you when you’re due for your appointment.

The Pre-operative Assessment Clinic

If you and your consultant decide that surgery is the right option, you may be asked to attend a pre-operative assessment. Pre-operative assessment is the first step in checking that you are healthy and suitable for your surgery. A blood sample and swabs will be taken and you will complete a questionnaire. Provided you meet the requirements we will aim to give you a date for your surgery within three months.

If you and your consultant decide that surgery is the right option, but you are not asked to go pre-operative assessment, you will attend a pre-operative assessment appointment at a later date.

Appointment support

If you need support with your outpatient appointment, please call our main switchboard on 0121 685 4000. Alternatively, call our PALS team (Patient Advice and Liaison Service) on 0121 685 4128 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

What happens next

The outcome of your appointment will vary depending on your condition and may include

  • A recommendation for an operation 
  • Physiotherapy 
  • Pain Management 
  • Further assessments (e.g. x-ray, MRI)
  • Discharge

If you need support following your outpatient appointment, please call our main switchboard on 0121 685 4000 to ask a question or check details.

Alternatively, call our PALS team (Patient Advice and Liaison Service) on 0121 685 4128 or email This email address is being protected from spambots. You need JavaScript enabled to view it.