Therapy appointment

Planning your visit

It’s a good idea to plan your visit in advance so that you can arrive on time and feel prepared. Our address is:

The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South
Northfield
Birmingham
B31 2AP

Download a map of our hospital site

The day before your surgery

Please ensure you have arranged transport to and from the hospital with family, friends or a taxi. It is also a good idea to ensure you have someone you can call in the days after your surgery to provide extra help should you need it.

Fasting

You may have been advised not to not eat or drink before arriving at the hospital. It is important for your wellbeing that you follow the advice given to you about eating and drinking before your operation. Find out more here

If you smoke, please try to refrain from smoking for at least a week before your operation. This will make a big difference on how well and how quickly you recover.

Your medication

If you take medication regularly, please bring all of it, including your inhalers with you to hospital on the day of your surgery. If you take any blood pressure or heart tablets, please take them as usual with only a sip of water.

Wherever possible please ensure that all medication is in its original box. This will help ensure that the correct medication is prescribed for you during your hospital stay.

What to bring

You may wish to bring the following items to make your stay more comfortable:

  • A dressing gown and slippers as you will walk to the theatre department if you’re able to
  • Something to read or a personal music system as you may have to wait some time for your operation
  • Sensible footwear and baggy clothing so that we can easily dress your wound after your surgery
  • Food for your particular dietary requirements (e.g. gluten free)

Please do not bring:

  • Any valuables
  • A large amount of money; only bring enough for small items
  • Jewellery; we don’t want to cut any valuable jewellery, so please leave it at home
  • False nails, nail varnish or makeup; don’t wear them or bring them please

Parking

Getting here

Download a map of our hospital site

The Day Unit can be accessed using Gate A. There is a drop-off point here with 20 minutes free parking, but for longer stays, please use Gate C. You can find more parking information here. 

Patients and their visitors are able to park for the first 20 minutes in the Hospital car parks for free. You will be required to obtain a ticket from the Pay and Display Machine when making use of the free 20 minutes parking. Valid tickets must be displayed at all times.

Cashless parking

APCOA Connect offers cashless payment options at the Hospital; pay by phone, pay by SMS, pay by web and pay by app. The benefits are the freedom to pay for parking from anywhere and the ability to extend a parking stay without returning to the vehicle. You don’t need to be a registered user to pay via APCOA Connect.

Registration

Registration is quick, simple and free. Once registered, you can use phone, SMS, smartphone app or website parking payment options. Any calls to the standard phone parking service are much quicker and simpler because they will already know most of the details needed for your parking.  Once you are registered you can pay and extend your parking by SMS message and view your parking history online at www.apcoaconnect.com

The Royal Orthopaedic Hospital Car Park location code is 4012

First time users

  1. Call 01895 262122 as soon as you have parked your vehicle
  2. You will need the car park's Location Code - 4012, the length of your stay (for parking code see below) and your payment card details.
  3. Reply to the text with your Vehicle Registration Number. Your parking is now paid.

Pay by phone: 01895 262122

Pay by text: 68680

Pay by web www.apcoaconnect.com

Pay by App – download the Apcoa Connect App from the app store to your phone or mobile device

Parking tariff

Up to 2 hours                    Parking Code 120             £3.80

Up to 5 hours                    Parking Code 300             £5.00

Up to 24 hours                  Parking Code 801             £7.50

Blue Badge Holders should select the £3.80/up to 2 hours tariff to access the 5 hours concession. Please note a 30p convenience fee will be added to your parking tariff.

For more information please see the parking attendant on-site, call 0345 301 1151 or visit the APCOA Connect website at www.apcoaconnect.com 

Blue Badge Holders charges

Blue Badge Parking in designated parking spaces will no longer be free of charge. A rate of £3.30 will be available for all blue badge holders which will cover a period of up to 5 hours. This concession is not limited to the designated disabled parking bays but for all parking bays in the Hospital patient and visitor car parks.

Discounts for Multiple Visits

Tickets for longer periods can be purchased from the ward or department you are visiting. Please ask one of the team. The charges are as follows.

  • 7 day ticket: £14.00
  • 28 day ticket: £40.00

Physiotherapy, Oncology and Paediatric patients attending two or more appointments per week can apply for a separate weekly ticket:

  • 7 day ticket: £7.00

Forms are available from the ward or department you are visiting, the welcome desk or from the car park kiosk located in the main hospital car park. Please note, weekly tickets cannot be purchased in advance.

If you have any questions about parking, please contact the car park team on 0121 685 4201

Public transport

Getting here by bus

The National Express West Midlands Services 61, 98, 63 all run from the City Centre, along Bristol Road and stop outside the Hospital gates.

At peak times (before 9.30 am and after 3.30 pm -6.30 pm, Monday - Friday) buses run every 4 minutes.

During off-peak times (9.30 am to 3.30 pm, and after 6.30 pm, Monday - Friday) buses run every 15 minutes. There is a reduced service on Sundays. The 98 service also stops off at University Hospitals Birmingham in Edgbaston.

The First Direct Bus service number 144 runs from the City Centre, every half hour to Bromsgrove and Worcester and stops outside the hospital.

Use the Network West Midlands journey planner

Getting here by train

The closest train station to The Royal Orthopaedic Hospital is Northfield Train Station which is located here: Quarry Lane, Northfield, Birmingham, West Midlands. B31 2PY

Please be advised that the station is approximately 1.2 miles from the hospital, a distance which may be unsuitable for some visitors.

Use the Network West Midlands journey planner

 

When you arrive for your appointment you can check yourself in using our check-in kiosk. Alternatively visit the outpatient reception desk where you can be checked in. Your appointment letter contains the details and location of the clinic you are attending. If you need to ask any questions, talk to your receptionist or look out for one of our friendly volunteers who will be happy to help.

Please be aware that you may not always be seen by the consultant named on your letter but by a member of their team. Who you see will depend on your specific requirements. All of our staff are experienced and professional and will make sure you receive the best care possible.

Outpatient waiting times

We aim to keep waiting times as short as possible however there are times where delays occur. Your consultant and care team try to give enough time to each patient to fully examine, explain and discuss treatment options.

You don’t have to stay in the outpatients department while you wait. If you would like to stretch your legs or get a hot drink in our cafe, simply take one of our buzzers with you and we’ll buzz you when you’re due for your appointment.

The Pre-operative Assessment Clinic

If you and your consultant decide that surgery is the right option, you may be asked to attend a pre-operative assessment. Pre-operative assessment is the first step in checking that you are healthy and suitable for your surgery. A blood sample and swabs will be taken and you will complete a questionnaire. Provided you meet the requirements we will aim to give you a date for your surgery within three months.

If you and your consultant decide that surgery is the right option, but you are not asked to go pre-operative assessment, you will attend a pre-operative assessment appointment at a later date.

Appointment support

If you need support with your outpatient appointment, please call our main switchboard on 0121 685 4000. Alternatively, call our PALS team (Patient Advice and Liaison Service) on 0121 685 4128 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

<p>It’s a good idea to plan your visit in advance so that you can arrive on time and feel prepared. Our address is:</p>
<p style="padding-left: 30px;">The Royal Orthopaedic Hospital NHS Foundation Trust<br /> Bristol Road South<br /> Northfield<br /> Birmingham<br /> B31 2AP</p>
<p><a href="http://roh.nhs.uk/images/Map_of_ROH.pdf" target="_blank">Download a map of our hospital site</a></p>
<h2>Parking</h2>
<p>Patients and their visitors are able to park for the first 20 minutes in the Hospital car parks for free. You will be required to obtain a ticket from the Pay and Display Machine when making use of the free 20 minutes parking. Valid tickets must be displayed at all times.</p>
<p>The Pay and Display machines accept coins or card payments only. Patients and patient visitors are advised, where possible, to have the correct change when attending the hospital.</p>
<p>For more than 20 minutes parking, the charges are as follows:</p>
<ul>
<li>Up to 2 hours: £3.30</li>
<li>Up to 5 hours: £4.50</li>
<li>Up to 24 hours: £7.50</li>
</ul>
<h2>Blue Badge Holders charges</h2>
<p>Blue Badge Parking in designated parking spaces will no longer be free of charge. A rate of £3.30 will be available for all blue badge holders which will cover a period of up to 5 hours. This concession is not limited to the designated disabled parking bays but for all parking bays in the Hospital patient and visitor car parks.</p>
<h2>Discounts for Multiple Visits</h2>
<p>Tickets for longer periods can be purchased from the ward or department you are visiting. Please ask one of the team. The charges are as follows.</p>
<ul>
<li>7 day ticket: £14.00</li>
<li>28 day ticket: £40.00</li>
</ul>
<p>Physiotherapy, Oncology and Paediatric patients attending two or more appointments per week can apply for a separate weekly ticket:</p>
<ul>
<li>7 day ticket: £7.00</li>
</ul>
<p>Forms are available from the ward or department you are visiting, the welcome desk or from the car park kiosk located in the main hospital car park. Please note, weekly tickets cannot be purchased in advance.</p>
<p>If you have any questions about parking, please contact the car park team on 0121 685 4201</p>
<h2>Public transport</h2>
<h3>Getting here by bus</h3>
<p>The National Express West Midlands Services 61, 98, 63 all run from the City Centre, along Bristol Road and stop outside the Hospital gates.</p>
<p>At peak times (before 9.30 am and after 3.30 pm -6.30 pm, Monday - Friday) buses run every 4 minutes.</p>
<p>During off-peak times (9.30 am to 3.30 pm, and after 6.30 pm, Monday - Friday) buses run every 15 minutes. There is a reduced service on Sundays. The 98 service also stops off at University Hospitals Birmingham in Edgbaston.</p>
<p>The First Direct Bus service number 144 runs from the City Centre, every half hour to Bromsgrove and Worcester and stops outside the hospital.</p>
<p><a href="http://jp.networkwestmidlands.com/centro/XSLT_TRIP_REQUEST2?language=en&amp;timeOffset=15" target="_blank">Use the Network West Midlands journey planner</a></p>
<h3>Getting here by train</h3>
<p>The closest train station to The Royal Orthopaedic Hospital is <a href="http://www.nationalrail.co.uk/stations/NFD/details.html" target="_self">Northfield Train Station</a>.&nbsp;Please be advised that the station is approximately 1.2 miles from the hospital, a distance which may be unsuitable for some visitors.&nbsp;</p>
<p><a href="http://jp.networkwestmidlands.com/centro/XSLT_TRIP_REQUEST2?language=en&amp;timeOffset=15" target="_blank">Use the Network West Midlands journey planner</a></p>
<h2>Amplitude patient outcomes portal</h2>
<div>
<div>&nbsp;</div>
<div>
<div><a href="https://patientportal.roh.nhs.uk/" target="_blank">Amplitude</a> is a quick and easy way for you to track your progress. It's online set of simple questions that you will answer before and after your surgery. <a href="https://patientportal.roh.nhs.uk/" target="_blank">Amplitude</a> is important because:</div>
<ul>
<li>It allows you to track the progress you are making</li>
<li>It helps us to monitor you and provide you with the best support</li>
<li>It enables us to learn and offer even better care to our patients</li>
</ul>
<h3>How to use <a href="https://patientportal.roh.nhs.uk/" target="_blank">Amplitude</a></h3>
<ul>
<li>At hospital: when you visit us you can use <a href="https://patientportal.roh.nhs.uk/" target="_blank">Amplitude</a> on one of our kiosks in the orange zone. Alternatively, log in to <a href="https://patientportal.roh.nhs.uk/" target="_blank">Amplitude</a> on your phone, tablet or laptop:&nbsp;<a href="https://patientportal.roh.nhs.uk/" target="_blank">patientportal.roh.nhs.uk</a></li>
<li>At home: log in to Amplitude on your phone, tablet or laptop: <a href="https://patientportal.roh.nhs.uk/" target="_blank">patientportal.roh.nhs.uk</a></li>
</ul>
</div>
<h3><a href="https://patientportal.roh.nhs.uk/" target="_blank">patientportal.roh.nhs.uk</a></h3>
</div>
<div id="_mcePaste" class="mcePaste" data-mce-bogus="1" style="position: absolute; left: 0px; top: -25px; width: 1px; height: 1px; overflow: hidden;">
<p style="font-size: 16px; font-family: OpenSansLight;">When you arrive for your appointment you can check yourself in using our check-in kiosk. Alternatively visit the outpatient reception desk where you can be checked in. Your appointment letter contains the details and location of the clinic you are attending. If you need to ask any questions, talk to your receptionist or look out for one of our friendly volunteers who will be happy to help.</p>
<p style="font-family: OpenSansLight;">Please be aware that you may not always be seen by the consultant named on your letter but by a member of their team. Who you see will depend on your specific requirements. All of our staff are experienced and professional and will make sure you receive the best care possible.</p>
<h2 style="font-family: OpenSansLight; line-height: 26px; text-rendering: optimizeLegibility; font-size: 26px;">Outpatient waiting times</h2>
<p style="font-family: OpenSansLight;">We aim to keep waiting times as short as possible however there are times where delays occur. Your consultant and care team try to give enough time to each patient to fully examine, explain and discuss treatment options.</p>
<p style="font-family: OpenSansLight;">You don’t have to stay in the outpatients department while you wait. If you would like to stretch your legs or get a hot drink in our cafe, simply take one of our buzzers with you and we’ll buzz you when you’re due for your appointment.</p>
<h2 style="font-family: OpenSansLight; line-height: 26px; text-rendering: optimizeLegibility; font-size: 26px;">The Pre-operative Assessment Clinic</h2>
<p style="font-family: OpenSansLight;">If you and your consultant decide that surgery is the right option, you may be asked to attend a pre-operative assessment. Pre-operative assessment is the first step in checking that you are healthy and suitable for your surgery. A blood sample and swabs will be taken and you will complete a questionnaire. Provided you meet the requirements we will aim to give you a date for your surgery within three months.</p>
<p style="font-family: OpenSansLight;">If you and your consultant decide that surgery is the right option, but you are not asked to go pre-operative assessment, you will attend a pre-operative assessment appointment at a later date.</p>
<h2 style="font-family: OpenSansLight; line-height: 26px; text-rendering: optimizeLegibility; font-size: 26px;">Appointment support</h2>
<p style="font-family: OpenSansLight;">If you need support with your outpatient appointment, please call our main switchboard on 0121 685 4000. Alternatively, call our PALS team (Patient Advice and Liaison Service) on 0121 685 4128 or email&nbsp;<span id="cloak44787"><a href="mailto:This email address is being protected from spambots. You need JavaScript enabled to view it." style="color: #59bde6;">This email address is being protected from spambots. You need JavaScript enabled to view it.</a></span></p>
</div>

The day of your therapy appointment

Where are we located?

Physiotherapy Outpatient Department
The Physiotherapy Outpatient Department is situated in the Therapy Department located above the Children’s Ward (ward 11). Accessible through the main outpatients entrance at gate C.

To find out more, please call 0121 6854120

Hydrotherapy
The Hydrothrapy pool is located opposite the hospital restaurant, accessible through entrance A and entrance C. If you struggle to find Hydrotherapy, please ask a member of staff for directions.

To find out more, please call 0121 685 4125

Gymnasium
The Gymnasium is opposite the main hospital entrance across the carpark at entrance C. 

To find out more, please call 0121 685 4126

Occupational Therapy
Where you need to go for your Occupational Therapy will depend on the sort of therapy you need. 

To find out more, please call 0121 685 4122

Orthotics
Orthotics is located under the arches, opposite the small carpark at entrance A. If you park in the main carpark at entrance C, you can access orthotics by following the main corridor through the hospital. When you pass the restaurant, turn right. Take the lift down to the ground floor and go through the double doors in front of you. Walk to the open exit in front of you and turn right to go under the arches. Orthotics is on your left. If you have trouble finding the orthotics department, please ask a member of staff who will direct you.

0121 685 4123

Click here to find out more about Therapy services

Your Outpatient Physiotherapy Checklist

  • Please ensure you arrive five minutes before your appointment.
  • Parking is limited so please allow sufficient time to park.
  • If you arrive late your physiotherapist will not be able to see you as it will mean a delay for following patients.
  • During your first appointment you will be asked questions about your problem and also about your general health. You will then be examined so please ensure you have appropriate clothing.
  • Your first appointment will last about 40 minutes.
  • Subsequent appointments will last about 20 minutes.
  • If you are unable to attend your appointment please let us know at least 24 hours in advance so that we can offer your appointment to another patient.
  • If you do not attend your appointment and then do not contact us within 2 weeks we will unfortunately have to discharge you from our care to allow other patients to be seen.

Rehabilitation at home

Depending on your condition, your physiotherapist may give you information and a set of exercises to support your rehabilitation

You can find lots of patient information here

What happens next

You may be scheduled a follow up appoitment. Find out more by contact the relevant department:

  • Physiotherapy: 0121 685 4120
  • Hydrotherapy: 0121 685 4125
  • Gymnasium: 0121 685 4126
  • Occupational Therapy: 0121 685 4122
  • Orthotics: 0121 685 4123

Contact us

If you have any questions about follow up appointments or your rehabilitation programme, please call us on 0121 685 4120