What to expect

Your outpatient appointment

When you arrive for your appointment you can check yourself in using our check-in kiosk. Alternatively visit the outpatient reception desk where you can be checked in. Your appointment letter contains the details and location of the clinic you are attending. If you need to ask any questions, talk to your receptionist or look out for one of our friendly volunteers who will be happy to help.
Please be aware that you may not always be seen by the consultant named on your letter but by a member of their team. Who you see will depend on your specific requirements. All of our staff are experienced and professional and will make sure you receive the best care possible.

Outpatient waiting times

We aim to keep waiting times as short as possible however there are times where delays occur. Your consultant and care team try to give enough time to each patient to fully examine, explain and discuss treatment options.

You don’t have to stay in the outpatients department while you wait. If you would like to stretch your legs or get a hot drink in our cafe, simply take one of our buzzers with you and we’ll buzz you when you’re due for your appointment.

Cancelling your appointment

If you are unable to attend your appointment or would like to change it please let us know as early as possible. This will allow us to reschedule your appointment and offer your cancelled appointment slot to someone else. If you do not inform us you cannot attend, your referral may be returned to your GP which will mean a longer wait for you.

To cancel your appointment please contact the appointment office on 0121 685 4186 or This email address is being protected from spambots. You need JavaScript enabled to view it., Monday to Friday, 8am till 6pm.

The Pre-operative Assessment Clinic

If you and your consultant decide that surgery is the right option, you may be asked to attend the Rapid Clinic. The Rapid Clinic is the first step in checking that you are healthy and suitable for your surgery. A blood sample and swabs will be taken and you will complete a questionnaire. Provided you meet the requirements we will aim to give you a date for your surgery within three months.

If you and your consultant decide that surgery is the right option, but you are not asked to go to the Rapid Clinic, you will attend a Pre-operative Assessment appointment at a later date.